If a customer believes a discrepancy exists in connection with a bill, any such customer
shall have the right to challenge the existence, amount or current collectability
of a bill by filing with the office of the village comptroller within 20 days of the
date of the issuance of such bill a written request to meet with the village comptroller
to consider such challenge. At such meeting or as soon as practical after the facts
become known, the village comptroller shall make an administrative decision on the
merits of the challenge based upon the facts determined upon investigation or otherwise
presented, and shall provide the result of such administrative decision in writing
to the customer by certified mail, return receipt requested. If the decision is adverse
to the customer, the customer shall have the right to institute an action under and
in accordance with the Administrative Review Law (735 ILCS 5/3-101 et seq.) for judicial
review of the resulting administrative decision of the village comptroller.
(b)
During any period while any such challenge or judicial review is pending, no delinquency,
late payment charge, disconnection or lien shall be imposed. Once the administrative
decision of the village comptroller or any subsequent judicial review, if applicable,
becomes final, the customer shall be given written notice in accordance with section 40-90(c) that such customer has ten days following the date of such notice to pay the bill
in full before such bill becomes delinquent.
(Ord. No. 2564, § 1, 3-13-2018)
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